Frequently Asked Questions

●  Are there any reception shadows in the coverage area?

►  As a rule, no. However, our site surveys are the primary tool we use to make sure that coverage is available at your chosen location.

●  Will the connection become unreliable in bad weather?

►  Provided you have power backup for onsite radios, you should experience reliable operation. Bad weather (e.g. heavy rain, snow, fog) does not affect link quality after a site survey and successful installation are completed.

●  Does OffGrid Wireless support the use of mobile laptop or phone connections?

►  Yes. Our focus is ensuring high-speed, reliable point-to-point services. Establishment of localised WiFi can be provided upon request.

●  How secure is it? Is my transmitted data able to be intercepted?

►  All OffGrid Wireless installations use high quality encryption and security for the links. A high level of security is built in to every OffGrid Wireless link. Your link data cannot be unscrambled, modified, copied or viewed by another party.

●  What sort of data can be transmitted (e.g. voice or video)?

►  OffGrid supports standard TCP/IP version 4 data communications. This includes traffic types which require a Quality of Service (QOS). We apply QOS to specific sites as requested.

●  Can this link be used for off-site backups?

►  With sustained bandwidth, high security, no data caps, and high data transmission speed, links provided by OffGrid are ideally suited for off-site backups.

●  Are there any caps on the amount of data transmitted?

►  No data caps apply to OffGrid Wireless links. A fair-use policy applies.

●  Is internet access provided with this service?

►  OffGrid is not an ISP. Internet access can be provided by an ISP to one of your sites and passed through the OffGrid link.

●  How does the cost compare to competitive services?

►  OffGrid deliberately price all versions of our service at highly competitive rates. In addition, when we set up a link for your specified speed, it remains at that speed consistently. Other service providers typically contract to supply a link at a maximum speed, and in practice the link speed is usually well below the maximum.